Privacy policy.

Who are we?

In this policy, we, us and our means Loanweb, a trading name of Loanweb Pty Ltd (ABN 63 653 891 206). Loanweb Pty Ltd is Corporate Credit Representative 537559 and Eldo Jacob is Credit Representative 505957, both authorised under Australian Credit Licence 509484 (Buyers Choice Licencing Pty Ltd).

You can contact us on (03) 4224 0732, at info@loanweb.com.au, or by mail at Suite 2, 23-31 Gheringhap St, Geelong VIC 3220.

Our commitment to protect your privacy

We are bound by the Australian Privacy Principles. This policy sets out how we manage your personal information and credit-related information, and how you can access it, correct it, or make a complaint.

Personal information

Personal information is information that identifies you or from which you are reasonably identifiable. The personal information we collect typically includes your name, contact details, and the financial and employment details reasonably necessary to provide credit assistance.

Why we collect your personal information

We collect, hold and use your personal information to:

• respond to your enquiry and provide credit assistance;
• assess your objectives, requirements and financial situation;
• arrange finance and liaise with lenders on your behalf;
• meet our legal obligations, including under the National Consumer Credit Protection Act 2009 and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006; and
• send you information about our services, where you have consented.

How do we collect your personal information?

We usually collect personal information directly from you, by phone, email, our website enquiry form, or in person. We may also collect it from third parties such as lenders, credit reporting bodies, your referrers, and identity verification services. When you use our website we may also collect information through cookies and analytics tools, as described in our Website Terms & Conditions.

Do we disclose your personal information?

We may disclose your personal information to:

• prospective funders, lenders and lessors, and mortgage or trade insurers;
• credit reporting bodies;
• our licensee (Buyers Choice Licencing Pty Ltd) and our aggregator and associated businesses;
• IT and infrastructure providers, including cloud hosting;
• our agents, contractors and professional advisers, including legal representatives and auditors;
• other borrowers, guarantors, referees or your employer where relevant to your application;
• identity verification services; and
• anyone else you authorise, or where required or permitted by law.

Overseas disclosure. Some of our service providers store or process information overseas. We may disclose your information to recipients located in the United States (including through Google Analytics and Google Tag Manager, and cloud hosting providers). We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

Credit related information

Where we provide credit assistance, we collect, use and disclose credit-related information in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code. This may include disclosing information to, and obtaining information from, credit reporting bodies and lenders in connection with your application.

Direct marketing

If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on (03) 4224 0732 or by writing to us at Suite 2, 23-31 Gheringhap St, Geelong VIC 3220. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Updating your personal information

We take reasonable steps to keep your information accurate and up to date. Please contact us if any of your details change or if you believe the information we hold is inaccurate.

Access and correction to your personal and credit information

You may request access to the personal and credit information we hold about you, and ask us to correct it. We will respond to a request for access within 7 days, and where a correction is required, we will make our decision within 30 days after investigating your request. There is no fee for making a request.

Business without identifying you

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. In most cases, however, we will need to identify you in order to provide credit assistance and to meet our legal obligations.

Sensitive information

We will not ask you to provide sensitive information (such as health information) unless it is reasonably necessary and permitted by law. Where we do collect sensitive information, we will only do so with your consent.

How safe and secure is your personal information that we hold?

We take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no data transmission over the internet can be guaranteed as totally secure.

Complaints

If you have a complaint about how we have handled your personal information, please contact us on (03) 4224 0732 or at info@loanweb.com.au. You can find full details of our complaints process, including how to escalate to the Australian Financial Complaints Authority, on our Complaints page.

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Further information

For more information about this policy or our handling of your personal information, please contact us on (03) 4224 0732, at info@loanweb.com.au, or by mail at Suite 2, 23-31 Gheringhap St, Geelong VIC 3220.